Shipping policy
SHIPPING POLICY
We aim to deliver your order quickly and securely, so you can enjoy your nails without unnecessary waiting. Please read the details below to understand how our shipping process works.
Incorrect or Incomplete Addresses
* Please ensure your shipping address is correct at checkout as we are unable to amend this once your order has been placed.
* If your order is returned to us due to an incorrect address, you may be required to pay additional shipping costs for re-delivery.
Processing Time
* All orders are handmade and prepared with care. Please allow 1–3 business days for processing before dispatch.
* You will receive a confirmation email once your order has been shipped.
* Orders placed over the weekend will be dispatched the following Monday.
Shipping Rates & Delivery Times
* We currently ship to the following countries. Delivery times and rates vary depending on your location. Shipping rates shown below do not include customs duties or import taxes — see "Customs, Duties & Taxes" below.
United Kingdom (UK)
* Free delivery on orders over £70 (excluding shipping)
* Express delivery – £3.99 | Estimated 3–5 working days
United States (USA)
* Free delivery on orders over $95 (excluding shipping)
* Express delivery – $11 | Estimated 5–8 working days
Canada
* Free delivery on orders over CA$130
* Express delivery – CA$15 | Estimated 6–9 working days
Mexico
* Free delivery on orders over MX$1,700
* Express delivery – MX$144 | Estimated 8–12 working days
Australia
* Free delivery on orders over 145 AUD
* Express delivery – 14 AUD | Estimated 4–10 working days (except remote areas)
United Arab Emirates (UAE)
* Free delivery on orders over AED 440
* Express delivery – AED 25 | Estimated 6–10 working days
France
* Free delivery on orders over €90
* Express delivery – €8.20 | Estimated 3–5 working days
Germany, Austria & Netherlands
* Free delivery on orders over €90
* Express delivery – €8.80 | Estimated 3–8 working days
Spain & Italy
* Free delivery on orders over €90
* Express delivery – €7.70 | Estimated 5–8 working days
Belgium
* Free delivery on orders over €90
* Express delivery – €9.60 | Estimated 3–6 working days
Ireland
* Free delivery on orders over €90
* Express delivery – €10.60 | Estimated 4–14 working days
Finland, Luxembourg & Portugal
* Free delivery on orders over €120
* Express delivery – Finland €21.30 · Luxembourg €13.40 · Portugal €9.24 | Estimated 4–14 working days
Sweden
* Free delivery on orders over SEK 983
* Express delivery – SEK 89.90 | Estimated 5–7 working days
Denmark
* Free delivery on orders over DKK 672
* Express delivery – DKK 69 | Estimated 5–7 working days
Poland
* Free delivery on orders over PLN 382
* Express delivery – PLN 33 | Estimated 5–8 working days
Rest of EU (Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia)
* Free delivery on orders over €90
* Express delivery – €8.80 | Estimated 6–10 working days
Other Countries
* At this time we only ship to the countries listed above. We hope to expand our delivery coverage in the future.
Important Notes
Delivery times are estimates only and may be affected by customs processing, local postal delays, or peak holiday periods.
Customs, Duties & Taxes
* All prices and shipping rates exclude customs duties, import taxes and any local charges.
* International orders may be subject to customs duties, import taxes, or local charges upon arrival in your country. These are determined by your local customs authority and are the responsibility of the customer.
* Briluxe has no control over these fees and cannot predict their cost. Refused or unclaimed parcels due to unpaid duties are not eligible for a refund of shipping fees.
Tracking Your Order
* Most orders are shipped with a tracking number. Once your package has been dispatched, you will receive an email with tracking details.
* Tracking updates may take up to 48 hours to appear online after dispatch.
Shipping Issues & Delays
* Briluxe is not responsible for delays caused by couriers, customs inspections, or events beyond our control (e.g. strikes, severe weather).
* If your order appears lost or has not arrived within the estimated timeframe, please contact us at hello@briluxe.com.
Damaged Packages
* If your order arrives damaged, please take clear photos of the packaging and product immediately and contact us at hello@briluxe.com within 7 days of delivery. See our Refund Policy for details.