Refund policy

No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns and we do not offer exchanges. This includes change-of-mind purchases and requests for a different style or size.

We kindly encourage you to review your order carefully and use our Size Guide before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@briluxe.com with your order number and clear photos of the product and packaging.

Once your claim is verified, we will issue a refund for the affected item to your original payment method. You do not need to send the item back unless we ask you to; if we do, we will cover the return shipping cost.

We do not offer exchanges or replacements. If you would like the same item, you are welcome to place a new order after your refund has been processed.

Refund Timing

Please allow up to 14 working days for the refund to appear in your account, depending on your bank or payment provider.

Shipping Costs, Duties & Taxes

Original shipping fees are non-refundable. Customs duties, import taxes and local charges paid to your local authority are also non-refundable, as they are not collected by Briluxe.

Our mission is to make beauty easy, expressive, and stress-free. If you have any questions about your order, we’re always here to help at hello@briluxe.com.